Last updated: April 4, 2026
FLX Local Media (“we,” “us,” or “our”) operates flxlocalmedia.com and related digital properties. This Privacy Policy explains how we collect, use, and protect your information.
Information We Collect
Information You Provide
- Contact forms: Name, email address, phone number, company name, and message content when you submit a form on our site.
- SMS/text messaging: Phone number and message content when you text our business number. Messages are processed by our operations assistant to respond to your inquiry.
- Email communications: Email address and message content when you contact us via email.
Information Collected Automatically
- Analytics: We use Google Analytics 4 to collect anonymized usage data including pages visited, time on site, referring source, device type, and general geographic region.
- Cookies: We use essential cookies for site functionality and analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings.
- Server logs: Our hosting provider collects standard server logs including IP address, browser type, and pages requested.
How We Use Your Information
- To respond to your inquiries and provide requested services
- To send appointment confirmations and operational messages via SMS
- To improve our website and services
- To comply with legal obligations
SMS/Text Messaging
When you text our business number, you consent to receiving replies via SMS. Message and data rates may apply. Message frequency varies based on your interaction. You may opt out at any time by replying STOP. Reply HELP for assistance.
We do not sell, rent, or share your phone number or SMS content with third parties for marketing purposes.
Information Sharing
We do not sell or rent your personal information. We may share information with:
- Service providers: Third-party services that help us operate our business (hosting, analytics, communications platforms) under contractual obligations to protect your data.
- Legal requirements: When required by law, court order, or governmental regulation.
Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Contact form submissions and SMS conversations are retained for up to 12 months.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at [email protected]. We will respond to your request within 30 days.
Security
We implement reasonable security measures to protect your information. However, no method of transmission over the Internet is completely secure.
Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
FLX Local Media
3568 Lenox Road
Geneva, NY 14456
[email protected]
(315) 781-7000